Most process content is dry and overwhelming. This isn’t that.
I created this series in the UNProfessional podcast to help you actually apply the PDCA method inside a service-based business.
If you’re tired of broken processes, misaligned teams, or change efforts that never stick—this podcast series is for you. Whether you’re leading operations, managing a team, or scaling a business, these episodes will help you:
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See your operations more clearly
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Solve the right problems
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Roll out change without chaos
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Build systems your team will actually follow
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And most importantly—make improvements that last
Each episode breaks down a critical step in the PDCA (Plan-Do-Check-Act) cycle, with a practical, human-centered approach that works outside the factory floor.
👇Choose your starting point:
Overview of PDCA
Get the big picture. Understand what PDCA really is (spoiler: it’s not just for factories), why it’s the backbone of sustainable growth, and how it works in a real-world service business.
Understand the Current State / G&I Flow
Before you fix anything, you need to see it clearly. This episode introduces a powerful but underused tool: the Goods & Information Flow. It helps you map what’s actually happening across departments—not just what you think is happening.
Identify Problems
Most teams waste time solving surface-level issues. This episode teaches you how to spot real problems—those tied to customer experience, efficiency, and growth. Learn what makes a problem worth solving.
Prioritize Problems
Everything might feel urgent—but that doesn’t mean it is. Use this episode to learn how to evaluate problems objectively and choose what to tackle first. Avoid burnout and move forward strategically.
Identify Countermeasures
Once you’ve identified a problem, now what? This episode shows you how to generate potential solutions—called countermeasures—and test ideas without overhauling your whole operation.
Develop Countermeasures
It’s time to move from ideas to execution. Learn how to flesh out your countermeasures into a pilot-ready plan. If you skip this step, your rollout will likely flop.
Develop Training
Even the best process will fail without clear training. This episode dives into how to equip your team so they can succeed. When people know what to do—and why—they show up differently.
GoLive
You’ve prepped the process—now it’s showtime. This episode walks you through how to launch your process smoothly, engage your team, and create momentum. No drama, just clarity.
Sustain the Process and Monitor Results
Improvement doesn’t end at launch. This episode shows you how to track whether the new process is working and adjust if needed. Think of it as a tune-up, not a set-it-and-forget-it.
Standardize Successful Processes
When something works, lock it in. This episode explains how to codify success so your team doesn’t slide back into old habits. Standardization makes scale possible.
Start with the step you need most, or listen in order for the full system. These episodes will shift the way you think about operations, improvement, and leadership.
In your service,
Hilary Corna
