For years, I’ve heard Kaizen translated into two words: continuous improvement. It’s not exactly wrong. But after working as a Kaizen Leader at Toyota, I
In the first week of September, industry insiders were warning that AI could pose an existential threat. At the same time, another conversation was gaining
A leader once told me she had to review nearly every important decision her team made. Not because her team wasn’t capable. It had simply
“I didn’t come here to do this.” A client said this to me recently as we started talking about some of the operational problems inside
There is a sentence I hear from leadership teams all the time: “We know this needs to change. We’re just not ready yet.” On the
If you’re new here, you may not know that I also host a podcast called UNprofessional. It’s where I go deeper into the conversations I’m
There’s a pattern I’m seeing more and more in growing companies. They don’t know what to call the person handling operations. So they give them
I took some space this summer. A lot of people I work with took some space. Summer happened. Vacations happened. Kids were out of school.
I remember watching leaders visit the floor at Toyota for the first time. From a distance, it didn’t look particularly remarkable. They weren’t giving speeches.
When leaders talk about digital transformation challenges, the conversation usually centers on selecting the right technology, setting budgets, or creating implementation timelines. In my experience,
Elon Musk recently sat down with The Economist for a wide-ranging conversation about artificial intelligence, robotics, economics, politics, and the future of work. As is
When organizations reach out to me for help, one of the first requests I hear is, “We need better business process documentation.” They want standard
