I came across a line recently that made me stop: If everything needs your attention, what actually deserves your attention? It’s an interesting question for

For years, I’ve heard Kaizen translated into two words: continuous improvement. It’s not exactly wrong. But after working as a Kaizen Leader at Toyota, I

“I didn’t come here to do this.” A client said this to me recently as we started talking about some of the operational problems inside

There is a sentence I hear from leadership teams all the time: “We know this needs to change. We’re just not ready yet.” On the

There’s a pattern I’m seeing more and more in growing companies. They don’t know what to call the person handling operations. So they give them

I remember watching leaders visit the floor at Toyota for the first time. From a distance, it didn’t look particularly remarkable. They weren’t giving speeches.