When organizations reach out to me for help, one of the first requests I hear is, “We need better business process documentation.” They want standard
A recent Bloomberg article shared that Ford has been rehiring quality inspectors after AI fell short in replacing some of their work. I think this
If there’s one question I get asked more than almost any other, it’s this: “Where did Lean come from?” People usually ask because they know
One thing I’ve learned from working with growing companies is that success creates complexity. The systems and processes that got you here often aren’t enough
Most explanations of the Toyota Production System focus on Lean, Kanban, Just-in-Time inventory, and continuous improvement. While those tools matter, they often distract from the
As we wrapped up the second cohort of Ops Edge Academy, a clear pattern emerged. The companies were different. The industries were different. The teams
I spent the other week at EMP speaking with a room full of successful CEOs, founders, and leadership teams. Different industries. Different business models. Different
I was reviewing a leadership workshop this week where a team was frustrated that people weren’t consistently following a new process. At first, the conversation
Growth has a way of exposing operational weaknesses that smaller teams can often hide. What once worked through informal communication, quick fixes, and individual effort
Walk into almost any struggling operation, and you will hear the same conversation happening behind closed doors. The team is overwhelmed. Deadlines are slipping. Communication
A post caught my eye on LinkedIn recently about how burnout is no longer just an HR concern but a fundamental operational problem. It’s a
Quick update from inside Ops Edge Academy as teams move toward go-live. And right now, everything is getting more real. Before we get into it,
