Improve your


so customers stay.

Without strong processes, customers will leave you. 

When you improve your processes using
The Human Way™, you will confidently deliver on your brand promise and create more opportunities for your people.

"You don’t have to choose between people
and profits, the key is process.”

- Hilary Corna

Do you find yourself wanting more concrete action and metrics while scaling?
As you scale, are you worried about not keeping your brand promise?
Do you worry about the way your fast-paced growth is impacting your people?

If so, I get it.

If one more person tells you to optimize and design for efficiency you might blow a fuse. The truth is most organizations don’t need Six Sigma.

Most approaches for process are designed for large scale manufacturing and don’t meet the needs of your service based business.

I’m here to help. I believe that process can be simple, fun and get you to the next level of growth. That is why I developed a process methodology named The Human Way™ to help companies scale their business in a way that maintains integrity, keeps you focused on your people, and leaves you feeling confident in your growth.

Strategic Facilitation

Accountable Leadership

Streamlined Processes

Here’s How I Do It

Companies often try to solve processes without people. But I have a secret I’m going to share with you.

…It’s not possible. ALL process has humans in it.

That’s why I created a methodology, based on the principles of Kaizen and my experience with Toyota Asia, that uses your biggest asset, your people, to create processes that actually work and that they can stick to.

help leaders deliver on their brand promise and become confident in their process so that they can create even more opportunities for their people.

Let’s Work Together


Walk your team through The Human Way™ at your own pace


Certify a leader on your team in The Human Way™


Engage Hilary directly to facilitate The Human Way™ with your senior leaders

You deserve a business that has proud employees, happy customers and gives you peace of mind.


It was invaluable.

“Hilary helped us build out our entire Customer Experience and create a path to scaling. It was invaluable. After we got done with the Post-Sales Experience, we said, ‘Hilary, we want to hire you now to design our Pre-Sales Experience!’ It has been fantastic. She will be someone that’s a part of our team forever.”

-JIM MANLEY, CEO of Manley Creative

We are no longer reacting to change.

“We were known for our strong core processes but with significant growth we outgrew them. Hilary helped us find our way back to strong processes that drive revenue for our customers. We are no longer reacting to change, we’re leading change.”

– JIM TASZAREK, CEO of Market Enginuity

I have confidence in scaling.

“Our business grew very quickly in the past few years, and some of our processes did not keep up. Hilary helped us narrow in on a path for sustainable improvement involving our team in a way that led to improvement in process and an even better experience for our employees and customers. I have confidence in our ability to scale and fulfill our brand promise for more customers.

– HARRY CLARK, CEO of Soundrise