Will Process Standardization Take Away Your Fluidity And Agility As An Organization?
Losing fluidity and agility is a common concern for service-based companies when standardizing and building expectations around their processes. They are worried that standardization might hinder them from serving their customers in the way they do best. There is that fear that standardizing processes will take away the human element of the way they do […]
The Secret To Successfully Rolling Out Process Improvements
The key to a successful process improvement initiative is in its execution. What we normally do in improving a process in business is establish priorities based on a problem to be fixed. Organizations tend to devote so much time fixing one area of the business. For example, a company makes a quarterly prioritization around onboarding […]
4 Ways Process Improvement Can Increase Objectivity In The Workplace
You cannot run and grow a business relying on your gut. The lack of objectivity in operations can lead to inefficiencies, inconsistency, poor decision-making, lack of transparency, and reduced accountability, among others. Process improvement can increase objectivity in business by introducing standardized processes and procedures that are based on objective data and analysis rather than […]
Why You Don’t Need Customer Journey Mapping
A CEO that I used to work with recently said to me that most companies are just pretending to have processes in place. Not because they are lying to themselves but because they don’t actually know how to accurately create them. When I audit a company, what I quickly realize is that each department has […]
Process Improvement for Service-Based Businesses
Most approaches used for process such as Six Sigma and Lean are designed for large-scale manufacturing and don’t meet the needs of service-based businesses. Textbooks on process and operations only cover enormous enterprise-level multi-billion dollar international companies. But how does process improvement apply to serviced-based and privately held companies? This is the gap I’m trying […]
Blog Quarterly Digest – Top 3 Most Popular Blogs of Q1 2023
I hope the first quarter of 2023 has been off to a great start for you. To kick off this second quarter, I’m sharing with you the top 3 blogs of the first quarter that are sure to help you grow a sustainable business and cultivate a thriving company culture.💗 1. “Do Your Processes […]
Debunking Myths About Process Improvement
No one teaches you how to do process in undergrad and business school. No wonder there are lots of misconceptions about process improvement. When you look at textbooks on process and ops, they only cover enormous multibillion-dollar companies. They don’t discuss how process improvement initiatives work for privately held companies. That’s the gap I’m […]
2 of the Biggest Mistakes Organizations Make When Doing Process Improvement
Process improvement can be boring and tedious, but it doesn’t have to be. Oftentimes, it is only due to misconceptions and mistakes organizations make when doing it. But once myths are dispelled and mistakes are avoided, I can guarantee you and your people would enjoy the “process” 😀. This is the first part of […]
Celebrating the 2nd Anniversary of UNprofessional: Revisiting Our Top 3 Episodes
30 countries.🌎 80 episodes. 🎧Two wonderful years. 🥂I couldn’t be more grateful to all of you who actively listen to and support the UNprofessional podcast. In celebration of the second-year anniversary🎉 of the podcast, we’re sharing our top three episodes in 2022. It was a pleasure sharing a conversation with these three amazing human […]
Why a Great Product Is Not Enough
You have a great product, and you know how to sell. Unfortunately, a great product alone and knowing how to sell it do not guarantee success in business. A study from the Journal of Marketing Research reveals that of almost 9,000 new products that achieved wide distribution at a national retailer, only 40% of them […]
