The Shift AI Is Making to Our Work
AI is here for good, and many companies are still unsure where to apply it within their operations. That’s why I’m hosting a 60-minute masterclass this Thursday, December 11th, at 10:00-11:00 AM EST: The 3 Secrets to Using AI to Streamline Operations We weren’t planning another masterclass this year, but we are getting inundated with […]
Our 5 Most Downloaded Resources of 2025
It’s been a busy year! You asked, we delivered, and we’ve been building a ton of free resources to support you and your team. These are the five most downloaded resources we created. If you haven’t grabbed them yet, now’s a great time to start. 1. The 2026 Process Improvement Trends Report If you want […]
The Essential Guide to Boosting Revenue Without Adding More Leads
Most companies think they have a lead problem. But the more I work with businesses, the clearer it becomes: You don’t need more leads—you need less friction. This week, we’re sharing our new guide designed to help you find and fix the hidden friction slowing your revenue. It breaks down the exact steps to clean up […]
Most AI Projects Fail — Here’s Where to Actually Start
AI is reshaping how businesses operate, but for many leaders, the impact still feels underwhelming. The question is no longer “Should we use AI?” — it’s “Why isn’t it making things easier?” Here’s the truth: it’s not the AI tools that fall short. It’s where teams start. That’s exactly why I created this new guide: […]
Why Training Doesn’t Stick (and What to Do Instead)
You’re not the only one… and the fix isn’t what you think. If you’re constantly re-explaining processes, struggling to get new hires up to speed, or watching your team “nod along” in training but revert to old habits two weeks later—I see you. Download Your Free Training Template Here You’re not doing anything wrong. You’re […]
What F1 Teaches About Process Improvement
Last month, we attended F1 in Austin after becoming raving fans of the Netflix show. The roar of the engines, the precision of a pit stop. Formula 1 isn’t just about speed; it’s about synchronization. Every second counts. Every move is deliberate. And we saw it in real-time. Recently, Lewis Hamilton recognized Ferrari for their […]
The Future of Process Improvement
If you run a service-based business, you know that the only constant is change. What worked yesterday might not work tomorrow, and staying competitive means always finding better ways to do things. That’s where process improvement comes in. But here’s the twist: process improvement itself is changing. The old strategies that got us here won’t […]
The High Performance Trap
Let’s talk about something uncomfortable. Not the chaos of unaligned teams. Not broken processes. But something that creeps in quietly—burnout disguised as high performance. I’ve worked with operations leaders who love their jobs. They’re not trudging through the day wishing for a career change. They care deeply. They’re proud of the systems they’ve built, the […]
The Transformative Mindset: From “People Problem” to “Process Problem”
One of the most powerful insights from our recent Ops Edge course was this: what looks like a “people problem” is almost always a “process problem.” This simple but transformative shift completely changes how leaders diagnose challenges, investigate issues, and drive improvements. Why Blame Doesn’t Work It’s easy to assume operational inefficiencies, missed deadlines, or […]
The Cost of Over-Delivering: When More Isn’t Better
We’ve all been taught that going above and beyond is good business. It’s baked into how we show up for customers: be generous, be thorough, be exceptional. But here’s the uncomfortable truth: Over-delivering is one of the most overlooked forms of waste in a service business. It feels like great service, but often, it’s just […]
