How to Communicate Process Improvement Results to Stakeholders
Communicating results in process improvement is a critical step in ensuring the success and sustainability of process improvement efforts. Knowing that your efforts are paying off builds momentum. Moreover, clear communication of results provides transparency, builds accountability, and helps build trust and confidence between stakeholders, including employees, management, and customers. Here are some tips on […]
Part 2: Five Quantitative Questions to Ask in Problem Prioritization
In last week’s blog, I shared with you the first three of the five quantitative questions to help you prioritize which problems to solve. As promised, I am wrapping up our blog series with the fourth and fifth questions in problem prioritization. 4th Question: How much impact does solving this problem have on revenue? The […]
Part 1: Five Quantitative Questions to Ask in Problem Prioritization
In last week’s blog, I shared with you the first component of problem prioritization, consisting of three qualitative questions. The second and last component of problem prioritization consists of five quantitative questions. In this blog, I’m going to share with you three of them. Each of the five quantitative questions is going to be rated […]
3 Qualitative Questions To Ask In Problem Prioritization
In our previous blog, we discussed the importance of problem prioritization. Today I want to share with you one of the two components of prioritization—qualitative questions to ask to determine the most valuable problems to solve. Once you’ve identified all your problems in your operations, from presales to post-sales, you will now ask these three […]
How Problem Prioritization Works and Why It Matters
On average, I’ve seen organizations I’ve worked with identify 80 to 120 problems across their entire operation. This is typical because operations are designed to be indefinite, so there’s never a point where we have zero problems. But it doesn’t mean that we have to solve all 100 problems at once. There’s a misconception that […]
4 Things CEOs Should Stop Doing In Order To Scale
Most CEOs dream of scaling their company, but not all of them are able to actually do it. While there are many factors that prevent a company from scaling up, founders and CEOs also play a key role in whether or not a company can successfully scale. Here are four things CEOs should stop doing […]
Your Complete Guide to Process Documentation With A Free Template
Guilty of having documentation of your processes scattered everywhere? Some are in the cloud, some in personal files, and some have entirely different names and structures. Don’t worry; you’re not alone. Documenting processes is not the most fun thing to do, after all. Nonetheless, standardizing your process documentation can easily save you hours of searching […]
Two of the Most Effective Ways to Help Overwhelmed Employees
Overwhelmed employees can have a negative impact on both the individual’s well-being and the overall performance of your business. When your employees are overworked, stressed, and struggling to keep up with their workload, they may become disengaged and unproductive. This can result in decreased performance, lower job satisfaction, increased absenteeism, and higher turnover rates, which […]
8 Types of Waste in Process: Part 2
In last week’s blog, I shared with you the importance of categorizing your process problems and the first four types of waste in process: waiting, motion, inventory, and overproduction. Today I’ll be sharing the last four categories into which process problems can fall. Looking at problems as a category helps us see based on fact […]
8 Types of Waste In Process: Part 1
In a previous blog, I shared with you how to properly identify the problems in your processes. In my work leading teams through process improvement, it wouldn’t be a surprise if you were able to name a hundred problems. Facing this number of issues could be overwhelming, especially in a service-based business (non-manufacturing), where it’s […]
