7 Key Considerations for Implementing Process Improvement in a Service-Oriented Organization
In a market where customers have more choices than ever before, businesses need to go above and beyond to improve their efficiency, productivity, and customer satisfaction. One of the most effective ways to achieve these goals is through process improvement. With careful planning and execution, process improvement can help service-oriented businesses enhance customer experiences, service […]
You asked, we listened: Unveiling Our New Process Improvement Learning Center!
Are you tired of clunky, inefficient processes slowing down your organization? Do you dream of a streamlined workflow that boosts productivity and helps your people succeed in their respective roles? Then welcome to the future—your future! We’re thrilled to announce the launch of our brand new Process Improvement Learning Center, a one-stop shop for everything […]
The Best of 2023: Revisiting Our Top Blogs This Year
As we bid adieu to 2023, I’m thrilled to share with you a collection of the most impactful blogs from the year. Each offers valuable lessons and practical techniques to unlock your business’s full potential. Whether you’re a seasoned executive or a budding entrepreneur, these blogs provide actionable insights that transcend industries. From unraveling the […]
Blog Quarterly Digest: Unveiling the Best of Q3 2023
Our top 3 blogs this third quarter of 2023 are packed with wisdom, ideas, practical insights, and powerful tools that are sure to help you transform how you do business. Gain a deeper understanding of how to thrive in today’s dynamic business landscape by learning proven methods to unlock new possibilities, foster growth, and conquer […]
How Problem Prioritization Works and Why It Matters
On average, I’ve seen organizations I’ve worked with identify 80 to 120 problems across their entire operation. This is typical because operations are designed to be indefinite, so there’s never a point where we have zero problems. But it doesn’t mean that we have to solve all 100 problems at once. There’s a misconception that […]
8 Types of Waste In Process: Part 1
In a previous blog, I shared with you how to properly identify the problems in your processes. In my work leading teams through process improvement, it wouldn’t be a surprise if you were able to name a hundred problems. Facing this number of issues could be overwhelming, especially in a service-based business (non-manufacturing), where it’s […]
Celebrating 2.5 Years of the UNprofessional Podcast: Revisiting Our Favorite Episodes
To celebrate our two-and-a-half-years of the UNprofessional podcast, I am delighted to share with you the top three episodes from the past six months. If you’ve been enjoying the blog, I can assure you that you’ll find these episodes even more engaging and insightful. 💡How to identify problems in your processes In this episode, I […]
Blog Quarterly Digest: Top 3 Most Popular Blogs of Q2 2023
As we gear up for the second half of the year, it’s time for leaders and businesses to ramp up their efforts and set themselves up for success. But how can you navigate the challenges and seize the opportunities that lie ahead? The secret sauce lies in process improvement. Our top three blogs from the […]
Process Improvement for Service-Based Businesses
Most approaches used for process such as Six Sigma and Lean are designed for large-scale manufacturing and don’t meet the needs of service-based businesses. Textbooks on process and operations only cover enormous enterprise-level multi-billion dollar international companies. But how does process improvement apply to serviced-based and privately held companies? This is the gap I’m trying […]
Debunking Myths About Process Improvement
No one teaches you how to do process in undergrad and business school. No wonder there are lots of misconceptions about process improvement. When you look at textbooks on process and ops, they only cover enormous multibillion-dollar companies. They don’t discuss how process improvement initiatives work for privately held companies. That’s the gap I’m […]
