7 Key Considerations for Implementing Process Improvement in a Service-Oriented Organization
In a market where customers have more choices than ever before, businesses need to go above and beyond to improve their efficiency, productivity, and customer satisfaction. One of the most effective ways to achieve these goals is through process improvement. With careful planning and execution, process improvement can help service-oriented businesses enhance customer experiences, service […]
The Pitfall of Chasing “Low-Hanging Fruit” in Business
It’s tempting to focus on “low-hanging fruit” in business. These are the easy wins—the tasks or projects that can be completed quickly and with minimal effort. It’s understandable why businesses are drawn to low-hanging fruit. It’s a way to see quick results and boost morale. In process improvement, targeting “low-hanging fruit” often appears as an […]
You asked, we listened: Unveiling Our New Process Improvement Learning Center!
Are you tired of clunky, inefficient processes slowing down your organization? Do you dream of a streamlined workflow that boosts productivity and helps your people succeed in their respective roles? Then welcome to the future—your future! We’re thrilled to announce the launch of our brand new Process Improvement Learning Center, a one-stop shop for everything […]
Transforming Service-Based Businesses through the PDCA Process (“Do” Phase): Part 2
In last week’s blog, I shared with you the first phase of the PDCA process, PLAN, which covers steps 1 through 4. We now arrive at the “Do” phase, a pivotal step in the PDCA (Plan-Do-Check-Act) cycle. This phase encompasses the development of countermeasures and the creation of training modules, crucial components that set the […]
Process Transformation through the PDCA Process in Service-Based Businesses: Part 1
Are you ready to explore a powerful methodology for process transformation in service-based businesses? Today, we’re diving into the world of the PDCA (Plan-Do-Check-Act) process and how it can revolutionize the way companies approach improvement and change. This three-part blog series will take you through the key steps of this process and how it can […]
2 Proven Ways to Identify Areas for Process Improvement
Process improvement is the ongoing effort to make processes more efficient, effective, and customer-centric. Although it takes some time and careful planning, the results are worthwhile. Continuously improving processes is what will keep you ahead of the competition. Identifying improvement areas is the first step in any process improvement initiative. Businesses can identify inefficiencies, bottlenecks, […]
How Long Does It Take To See Results From Process Improvement Initiatives?
The timeline for seeing results from process improvement initiatives can vary depending on several factors, such as the scope and complexity of your initiative, the resources available, and the level of implementation and adoption. In some cases, you may see initial improvements within a few weeks or months of implementing process improvements, while in other […]
The Benefits of Process Improvement for Service-Oriented Businesses
Without strong processes, customers will leave you. Through process improvement, you can create strong processes that can lead to improved customer satisfaction, increased profitability, and sustainable growth. In this article, we will delve into the transformative advantages that process improvement brings to your business. Enhanced Operational Efficiency One of the primary benefits of process improvement […]
Process Improvement Trends Report 2024
In 2024, two big things matter most for business operations: efficiency and empathy. Companies are focusing on strategies that prioritize customer satisfaction while pursuing operational excellence. From building customer-centric processes to harnessing the power of AI, here are five key trends shaping the business landscape this year. As you delve into these trends, keep in […]
Celebrating 100 Episodes (and 3 Years!) of the UNprofessional Podcast!
✨🥂Three cheers for hitting 100 episodes and three years of unscripted, insightful conversations on the UNprofessional Podcast!!! 🥳🎉 We couldn’t have done it without your support, so a huge thank you to all of you for listening. For the past 100 episodes, we’ve covered everything from process improvement to business growth to company culture to […]
