Why You Don’t Need Customer Journey Mapping
A CEO that I used to work with recently said to me that most companies are just pretending to have processes in place. Not because they are lying to themselves but because they don’t actually know how to accurately create them. When I audit a company, what I quickly realize is that each department has […]
Process Improvement for Service-Based Businesses
Most approaches used for process such as Six Sigma and Lean are designed for large-scale manufacturing and don’t meet the needs of service-based businesses. Textbooks on process and operations only cover enormous enterprise-level multi-billion dollar international companies. But how does process improvement apply to serviced-based and privately held companies? This is the gap I’m trying […]
Blog Quarterly Digest – Top 3 Most Popular Blogs of Q1 2023
I hope the first quarter of 2023 has been off to a great start for you. To kick off this second quarter, I’m sharing with you the top 3 blogs of the first quarter that are sure to help you grow a sustainable business and cultivate a thriving company culture.💗 1. “Do Your Processes […]
Debunking Myths About Process Improvement
No one teaches you how to do process in undergrad and business school. No wonder there are lots of misconceptions about process improvement. When you look at textbooks on process and ops, they only cover enormous multibillion-dollar companies. They don’t discuss how process improvement initiatives work for privately held companies. That’s the gap I’m […]
2 of the Biggest Mistakes Organizations Make When Doing Process Improvement
Process improvement can be boring and tedious, but it doesn’t have to be. Oftentimes, it is only due to misconceptions and mistakes organizations make when doing it. But once myths are dispelled and mistakes are avoided, I can guarantee you and your people would enjoy the “process” 😀. This is the first part of […]
Celebrating the 2nd Anniversary of UNprofessional: Revisiting Our Top 3 Episodes
30 countries.🌎 80 episodes. 🎧Two wonderful years. 🥂I couldn’t be more grateful to all of you who actively listen to and support the UNprofessional podcast. In celebration of the second-year anniversary🎉 of the podcast, we’re sharing our top three episodes in 2022. It was a pleasure sharing a conversation with these three amazing human […]
Why a Great Product Is Not Enough
You have a great product, and you know how to sell. Unfortunately, a great product alone and knowing how to sell it do not guarantee success in business. A study from the Journal of Marketing Research reveals that of almost 9,000 new products that achieved wide distribution at a national retailer, only 40% of them […]
Capacity Creation: Why It Matters to Your Business In 2023 And Beyond
When people ask me what I do for work, my short answer is this: I work with CEOs to transform their processes so they can create capacity to scale. Why is capacity creation important to your business? No matter what your goals are as a company, none can be achieved and sustained […]
Cold, Heartless and Sterile: How a Poorly Designed Process Hurts Your Customers
Cold. Heartless. Sterile. CHS. This is an acronym I use with all my clients to describe poorly designed processes. Oftentimes the biggest mistake I see companies make is that they design processes that are good for the company but not good for the customers. The company may reduce costs and increase its profitability, but […]
People Over Process: Put Your People First and Watch Your Processes Improve
A well-designed process always starts with how you improve the lives of the people experiencing the process, both the employee and the customer. The company then benefits as a result. People make it possible for a business to run. Some companies, however, still think that operations are like robots… but they aren’t. It’s the people […]
