How Process Can Be Used to Streamline and Optimize Sales
It’s a misnomer that sales can’t be standardized. Salespeople aren’t usually expected to follow a structure in their day-to-day jobs. Who cares about routines when what matters is the result (closing deals and bringing in revenues), right? Most salespeople don’t want to be standardized until they realize its power in generating sales. Based on a […]
Standardizing Your Processes: The Key to Long-Term Success
Standardizing processes may sound intimidating. Some may paint a negative picture in their heads of people being forced to work like machines to ensure efficiency and maximize productivity, but this is not what standardization looks like. First of all, a standard exists not to control: A standard exists to ensure the same level of quality […]
Changing When There’s Nothing Wrong: Benefits of Continuous Improvement in Business
Most companies only change when an issue surfaces, but people do not like to change when there is chaos. No one wants to deal with change when there are fire drills everywhere. Don’t wait until something’s wrong to change. Toyota is the number one car manufacturer selling nearly 10.5 million vehicles in 2021 because they […]
Investing in the Long Game: Why You Should Focus on Creating Loyal Customers Instead of Acquiring New Ones
Customer acquisition is not only expensive, but it’s also one of the hardest parts of running a business. While every company needs to acquire new customers, what makes a business grow and succeed is having loyal customers. Focus More on Customer Loyalty than Customer Acquisition Gaining customers’ trust and loyalty takes time. It’s a long-term […]
How to Increase Process Predictability in Your Business
Being agile is considered a positive trait in business. In fact, based on the Project Management Institute (PMI) and Forbes Insights Report from 2017, 92% of C-level executives believe organizational agility is crucial for a business to thrive. We praise being able to adapt quickly to the ever-changing business landscape. All organizations should learn how […]
How Creating a Process-Based Culture Builds Customer and Employee Loyalty
Building your organizational culture around processes not only improves the efficiency and productivity of your business: creating a process-based culture is what will make your customers come back and encourage your employees to stay. Here’s how: How Process-Based Culture Builds Customer Loyalty A process-based culture ensures consistency. According to Yotpo, a consumer has to make […]
What is One-Team Alignment and Why Does it Matter
While Eastern culture places emphasis on teamwork and culture, Western culture values individualism. Employees are encouraged to be self-reliant, make decisions and be held accountable for their actions. And this isn’t a bad thing: It’s not about collectivism versus individualism. But when it comes to solving problems, we can learn from Eastern companies’ ways of […]
Happy 1 ½ Year Anniversary! Highlights from the Past Six Months of the UNprofessional Podcast
It’s been a year and a half ✨? since we launched the first episode of the UNprofessional podcast. With 60+ episodes to date and downloads in 44 states ? and over 30 countries ?, our UNprofessional community has come a long way. In celebration of our year and a half anniversary, we’re sharing some highlights […]
How to Build and Maintain a Customer-for-Life Philosophy in Business
If you want a sustainable business, predictable revenue, less costly acquisition engine, and shortened sales cycle and lead times, create a business that lives by the customer-for-life philosophy. According to a study conducted by Marketing Metrics, the success rate of selling to an existing customer is 60-70% while the probability of selling to a new […]
6 Post-Pandemic Predictions Business Leaders Should Know
The business landscape remains unpredictable and ever-changing, but this year we have been getting a much clearer picture of the post-COVID world. Here are business trends that we will continue to see as we emerge from the pandemic. 1. Social media’s influence will continue to rise. According to Statista, in 2022 internet users in the […]
