2 of the Biggest Mistakes Organizations Make When Doing Process Improvement
Process improvement can be boring and tedious, but it doesn’t have to be. Oftentimes, it is only due to misconceptions and mistakes organizations make when doing it. But once myths are dispelled and mistakes are avoided, I can guarantee you and your people would enjoy the “process” 😀. This is the first part of […]
Do your processes make your employees hate their jobs?
Organizations often focus on reducing costs and increasing profitability and efficiency when designing a process. In short, it’s all about what the company can gain from the process, even to the detriment of the people who are actually going through the process. Here are ways your processes are hurting your employees: Treating operations like […]
Celebrating the 2nd Anniversary of UNprofessional: Revisiting Our Top 3 Episodes
30 countries.🌎 80 episodes. 🎧Two wonderful years. 🥂I couldn’t be more grateful to all of you who actively listen to and support the UNprofessional podcast. In celebration of the second-year anniversary🎉 of the podcast, we’re sharing our top three episodes in 2022. It was a pleasure sharing a conversation with these three amazing human […]
How to Build Recession-Proof Processes
History tells us that while recessions are painful, they are a normal part of the business cycle. Since World War II, the United States has survived 13 economic recessions. The question is not whether it will happen again: it is whether your organization is prepared for when recession happens. Here are three ways you […]
3 Leadership Trends for 2023
The COVID-19 pandemic has redefined the way we work—flexible work is here to stay. The year 2022 was also a game-changer with the Great Resignation giving employees the upper hand in the job market. The leader-employee dynamic has been redefined. On top of that, people’s priorities have changed. As more generations enter the workforce, they […]
Capacity Creation: Why It Matters to Your Business In 2023 And Beyond
When people ask me what I do for work, my short answer is this: I work with CEOs to transform their processes so they can create capacity to scale. Why is capacity creation important to your business? No matter what your goals are as a company, none can be achieved and sustained […]
4 Ways Process Improvement Creates Better Experiences at Work
When we think about the benefits of process improvement, it’s always about increased productivity, reduced waste/cost and better quality. However, what really makes this work great is its ability to create a better work experience for everyone in the organization. Process improvement creates a culture of doing things the right way at the right time […]
Do you have to be serious to gain respect at work?
Business requires serious work, but it doesn’t have to be miserable. Whether you want to bring fun into your workplace is a choice, but the deeper layer of why people are afraid to have fun at work is the belief that you can only garner respect in the workplace when you are serious… and if […]
People Over Process: Put Your People First and Watch Your Processes Improve
A well-designed process always starts with how you improve the lives of the people experiencing the process, both the employee and the customer. The company then benefits as a result. People make it possible for a business to run. Some companies, however, still think that operations are like robots… but they aren’t. It’s the people […]
Avoid Burnout: Stop Multitasking and Wearing Multiple Hats at Work
Wearing many hats in the workplace has become a norm. In a study done by ZenBusiness, more than 90% of respondents reported having at least some experience with performing tasks outside their designated role, and only 21% reported such an occurrence was rare. Some companies think that by making their employees juggle multiple roles they […]
