How Process Can Be Used to Streamline and Optimize Sales
It’s a misnomer that sales can’t be standardized. Salespeople aren’t usually expected to follow a structure in their day-to-day jobs. Who cares about routines when what matters is the result (closing deals and bringing in revenues), right? Most salespeople don’t want to be standardized until they realize its power in generating sales. Based on a […]
Standardizing Your Processes: The Key to Long-Term Success
Standardizing processes may sound intimidating. Some may paint a negative picture in their heads of people being forced to work like machines to ensure efficiency and maximize productivity, but this is not what standardization looks like. First of all, a standard exists not to control: A standard exists to ensure the same level of quality […]
Changing When There’s Nothing Wrong: Benefits of Continuous Improvement in Business
Most companies only change when an issue surfaces, but people do not like to change when there is chaos. No one wants to deal with change when there are fire drills everywhere. Don’t wait until something’s wrong to change. Toyota is the number one car manufacturer selling nearly 10.5 million vehicles in 2021 because they […]
Investing in the Long Game: Why You Should Focus on Creating Loyal Customers Instead of Acquiring New Ones
Customer acquisition is not only expensive, but it’s also one of the hardest parts of running a business. While every company needs to acquire new customers, what makes a business grow and succeed is having loyal customers. Focus More on Customer Loyalty than Customer Acquisition Gaining customers’ trust and loyalty takes time. It’s a long-term […]
The Human Awards: Making Employee Recognition More Fun and More Human
It’s no secret that employee recognition matters. According to research conducted by Gallup and Workhuman, 77% of employees who feel they receive the right amount of recognition are more loyal to their companies, about three times more than those who don’t feel appreciated enough. Every organization has its own way of recognizing its employees… but […]
How to Decrease Role Ambiguity and Boost Your Team’s Performance
Poor performance is not always the fault of an employee. When someone is not doing what they’re supposed to be doing or didn’t follow a process, oftentimes it’s because there’s a gap of understanding or due to role ambiguity—the lack of clarity and certainty on the roles and responsibilities that come with that individual’s job. […]
The 5 Questions I Ask My Clients at Their 1-Year Anniversary
I have a really fun one-year anniversary call that I do with all my clients. The purpose is to enjoy and celebrate. The purpose is not to get things done or be productive and efficient. After your cup is empty and you’re all out of energy, momentum, motivation and ideas, you have to figure out […]
Top 3 Reasons Why Change Initiatives Fail and How to Make Sure Yours Succeed
It’s not what you change: it’s how you change. Even the best initiative will fail if it’s not implemented the right way. Research conducted by the Harvard Business Review states that 75% of organizational change initiatives either fail outright or do not succeed in achieving desired goals. Here are the top 3 reasons why most […]
How Creating a Process-Based Culture Builds Customer and Employee Loyalty
Building your organizational culture around processes not only improves the efficiency and productivity of your business: creating a process-based culture is what will make your customers come back and encourage your employees to stay. Here’s how: How Process-Based Culture Builds Customer Loyalty A process-based culture ensures consistency. According to Yotpo, a consumer has to make […]
#1 Root Cause of All Operation Problems and How to Solve It
At Toyota, I drew the conclusion that the number one root cause of all operation problems always comes down to the same thing. ? Someone didn’t know what they were supposed to do, when they were supposed to do it, or how they were supposed to do it. In my work now leading teams through […]
