Celebrating 2.5 Years of the UNprofessional Podcast: Revisiting Our Favorite Episodes
To celebrate our two-and-a-half-years of the UNprofessional podcast, I am delighted to share with you the top three episodes from the past six months. If you’ve been enjoying the blog, I can assure you that you’ll find these episodes even more engaging and insightful. 💡How to identify problems in your processes In this episode, I […]
Differentiating Kaizen, Lean, And Six Sigma
Kaizen, Lean, and Six Sigma are three different things. But they all come from the same initiative and have the same goal, which is to improve processes. The difference is in the HOW they do it. To start, Lean and Six Sigma are practices, while Kaizen is a philosophy. What Kaizen is in process improvement […]
Blog Quarterly Digest: Top 3 Most Popular Blogs of Q2 2023
As we gear up for the second half of the year, it’s time for leaders and businesses to ramp up their efforts and set themselves up for success. But how can you navigate the challenges and seize the opportunities that lie ahead? The secret sauce lies in process improvement. Our top three blogs from the […]
2 Common Mistakes In Problem-Solving
In last week’s blog, we discussed how to identify problems in a process. Today I want to share with you a couple of mistakes I see people do in problem identification and how you can avoid them. Mistake #1: Identifying problems as the root cause People tend to mistakenly identify the root cause of the […]
How To Identify Problems In Your Processes
Operations will always have problems. But before trying to fix all issues in your processes, it’s important to keep in mind that not all problems are created equal. People will say something’s a problem today because it’s happening right now and it’s the most urgent thing on your plate. If a problem only happens once, […]
What’s Hurting Your Culture & How to Fix It
Does the office feel chaotic? If so, listen up. It’s quite common that when I start working with a client that the initial energy of the working environment is tense and disorganized. People aren’t entirely sure of their roles and responsibilities. If they are documenting them, and I say if, the documentation isn’t standardized. Not […]
Will Process Standardization Take Away Your Fluidity And Agility As An Organization?
Losing fluidity and agility is a common concern for service-based companies when standardizing and building expectations around their processes. They are worried that standardization might hinder them from serving their customers in the way they do best. There is that fear that standardizing processes will take away the human element of the way they do […]
The Secret To Successfully Rolling Out Process Improvements
The key to a successful process improvement initiative is in its execution. What we normally do in improving a process in business is establish priorities based on a problem to be fixed. Organizations tend to devote so much time fixing one area of the business. For example, a company makes a quarterly prioritization around onboarding […]
4 Ways Process Improvement Can Increase Objectivity In The Workplace
You cannot run and grow a business relying on your gut. The lack of objectivity in operations can lead to inefficiencies, inconsistency, poor decision-making, lack of transparency, and reduced accountability, among others. Process improvement can increase objectivity in business by introducing standardized processes and procedures that are based on objective data and analysis rather than […]
Why You Don’t Need Customer Journey Mapping
A CEO that I used to work with recently said to me that most companies are just pretending to have processes in place. Not because they are lying to themselves but because they don’t actually know how to accurately create them. When I audit a company, what I quickly realize is that each department has […]
