6 Lessons Learned From Launching A Podcast
Welcome to the UNprofessional podcast, a place to explore the boundaries of work, humanity and culture. If you’re ready to break out of the box, say goodbye to business as usual and usher in a new era, one that’s more human, you’ve found the right place. Join me and fellow UNprofessionals as we dive deep […]
8 Ways Business Has Changed In 2021
Recently, I was invited to keynote a professional fraternity’s graduation ceremony at Gonzaga University. Don’t worry, I didn’t mention the game. The organization asked me to share with their students how business has changed since COVID. Below is a summary of the key points from the talk (with less cuss words): 1. Accelerating Digital Transformation […]
Introducing The UNprofessional Podcast
Hi friend, I’m reaching out today to share with you that I have officially launched my podcast, UNprofessional, where I, together with other fellow UNprofessionals, dive deep into what it takes to create human-centric organizations and become fully human leaders. The UNprofessional podcast explores the boundaries of work, humanity and culture. Join […]
How To Humanize A Survey
No one enjoys filling out a survey. People don’t see what’s in it for them. Many lose interest halfway through and leave, thinking it’s a waste of time. It’s a truth that’s universally acknowledged: surveys aren’t fun. The typical response rates for surveys range between 5% to 30%. People often feel like […]
The Culture of the Future: Collectivism vs. Individualism
No two organizations are alike; however, many implement either collectivism or individualism in their company culture. Some promote independence and let employees think for themselves. Others emphasize interdependence, group think and interpersonal relationships. In the US, where individualism is highly-valued, employees can make decisions, be self-reliant and be held accountable for their actions. But in […]
4 Ways Consumer Shopping Is Changing
The pandemic has reshaped the way we shop, both online and in-stores. It became a catalyst to the dramatic shift from traditional in-person shopping to more contactless and digital shopping experiences. And as we know, a digital experience is still a human experience. Fewer people are visiting physical stores, and those who are sometimes face […]
Rebranding Isn’t As Easy As You Think…
We are human. We are layered. We are textured. We are inspired. Trends in business around humanizing sales in marketing have been on the rise, but were expedited when Covid hit. This is when I became the most inspired to rebrand fully around this message to help leaders and companies find their way of helping […]
If These Are Your Core Values, It’s Time to Evolve
We are in the Human-Centric era, where humans are at the center of processes. However, many companies still hold on to machine-like systems from the industrial age to run their businesses. The problem with the information age is that it alienates people from the system that they are responsible for. It’s time for a change. […]
How to Use These Pandemic Times Wisely to Tweak Your Marketing Strategies
COVID-19 continues to bring businesses uncertainty. Unfortunately, this pandemic has yet to end. It is why businesses, including yours, must not delay or slow down your marketing efforts. Conversely, it is all the more that you need to act now rather than post-crisis. Use this time as an opportunity to increase your efforts and make […]
Why I Don’t Use NPS
A single number doesn’t translate to success nor can be used to indicate customer loyalty and experience. It’s exactly why I don’t use (and trust) NPS. Small and large businesses use Net Promoter Score (NPS) for reasons like giving them a metric to improve on their current strategy. It’s a simple tool that anyone can […]
