The Risk of Waiting to Change
There is a sentence I hear from leadership teams all the time: “We know this needs to change. We’re just not ready yet.” On the surface, that sounds responsible. Maybe you’re waiting until Q1, until after the next hire, until you finish implementing a new system, or until things calm down and you have more […]
Stop Handing Out COO Titles: What a COO Is Actually Responsible For
There’s a pattern I’m seeing more and more in growing companies. They don’t know what to call the person handling operations. So they give them a bigger title . Director of Operations. VP of Operations. Head of Operations. Integrator. Sometimes even COO. The problem is that a lot of these people aren’t actually doing those […]
Q4 Planning: 6 Operational Trends I’m Watching as We Head Into Q4
I took some space this summer. A lot of people I work with took some space. Summer happened. Vacations happened. Kids were out of school. Calendars got weird. And now we’re hitting that point in the year where everyone comes back, opens their laptop, looks at the calendar, and has the same realization: Oh. We […]
What is Gemba? The Operational Discipline Most Leaders Get Wrong
I remember watching leaders visit the floor at Toyota for the first time. From a distance, it didn’t look particularly remarkable. They weren’t giving speeches. They weren’t carrying checklists. They weren’t walking around pointing out mistakes. If you’re working to improve the way work flows in your organization, start with my free Implement Scalable Processes […]
Why Digital Transformation Fails After GoLive (and How to Fix It)
When leaders talk about digital transformation challenges, the conversation usually centers on selecting the right technology, setting budgets, or creating implementation timelines. In my experience, those aren’t the hardest parts. The real challenge begins after golive. I’ve seen organizations invest months evaluating software, preparing training materials, and planning their rollout. Leadership is aligned, the project […]
What Business Leaders Need to Know From Elon Musk’s Interview With The Economist
Elon Musk recently sat down with The Economist for a wide-ranging conversation about artificial intelligence, robotics, economics, politics, and the future of work. As is often the case with Musk, the most dramatic predictions received the most attention. He spoke about AI becoming more intelligent than humanity, robots performing more of the physical labor currently […]
Business Process Documentation vs. Process Mapping: Why Clarity Comes Before the SOP
When organizations reach out to me for help, one of the first requests I hear is, “We need better business process documentation.” They want standard operating procedures. Training manuals. Checklists. Documentation that employees can follow consistently. Those are all valuable. But I almost never start there. The reason is simple: documenting a process doesn’t improve […]
What Ford Just Learned the Hard Way About AI
A recent Bloomberg article shared that Ford has been rehiring quality inspectors after AI fell short in replacing some of their work. I think this is one of the most important operational lessons companies can pay attention to right now. Not because AI failed. If AI is on your radar, I also wanted to share […]
Lean Manufacturing Origin: Why Toyota Never Called It “Lean”
If there’s one question I get asked more than almost any other, it’s this: “Where did Lean come from?” People usually ask because they know I spent years working at Toyota. They assume Lean was something Toyota created, named, and taught internally. The answer is more nuanced than that. Before we dive in: If you’d […]
5 Podcast Episodes to Help Your Business Scale Without Breaking
One thing I’ve learned from working with growing companies is that success creates complexity. The systems and processes that got you here often aren’t enough to get you to the next stage. As teams grow, communication gets harder, decisions slow down, and bottlenecks begin to appear. That’s why creating capacity is so important. Sustainable growth […]
