How To Identify Problems In Your Processes
Operations will always have problems. But before trying to fix all issues in your processes, it’s important to keep in mind that not all problems are created equal. People will say something’s a problem today because it’s happening right now and it’s the most urgent thing on your plate. If a problem only happens once, […]
What’s Hurting Your Culture & How to Fix It
Does the office feel chaotic? If so, listen up. It’s quite common that when I start working with a client that the initial energy of the working environment is tense and disorganized. People aren’t entirely sure of their roles and responsibilities. If they are documenting them, and I say if, the documentation isn’t standardized. Not […]
Will Process Standardization Take Away Your Fluidity And Agility As An Organization?
Losing fluidity and agility is a common concern for service-based companies when standardizing and building expectations around their processes. They are worried that standardization might hinder them from serving their customers in the way they do best. There is that fear that standardizing processes will take away the human element of the way they do […]
The Secret To Successfully Rolling Out Process Improvements
The key to a successful process improvement initiative is in its execution. What we normally do in improving a process in business is establish priorities based on a problem to be fixed. Organizations tend to devote so much time fixing one area of the business. For example, a company makes a quarterly prioritization around onboarding […]
4 Ways Process Improvement Can Increase Objectivity In The Workplace
You cannot run and grow a business relying on your gut. The lack of objectivity in operations can lead to inefficiencies, inconsistency, poor decision-making, lack of transparency, and reduced accountability, among others. Process improvement can increase objectivity in business by introducing standardized processes and procedures that are based on objective data and analysis rather than […]
Why You Don’t Need Customer Journey Mapping
A CEO that I used to work with recently said to me that most companies are just pretending to have processes in place. Not because they are lying to themselves but because they don’t actually know how to accurately create them. When I audit a company, what I quickly realize is that each department has […]
Process Improvement for Service-Based Businesses
Most approaches used for process such as Six Sigma and Lean are designed for large-scale manufacturing and don’t meet the needs of service-based businesses. Textbooks on process and operations only cover enormous enterprise-level multi-billion dollar international companies. But how does process improvement apply to serviced-based and privately held companies? This is the gap I’m trying […]
Learn How to Solve 20% of Your Problems in 2 Days
Want to solve 20% of your problems without changing ANYTHING in your business? How valuable would that be to your company? What if I told you that in just 2 days you could, Understand the current state of your business with 100% accuracy Get all of your departments on the same page and excited about […]
How To Make Process Improvement Fun
Business doesn’t have to be boring. The same thing goes with process improvement. Most of the time processes are such a buzzkill because it’s usually coming from a place of problems. But if we rally behind the positives, processes can be fun and exciting. They can be creative, innovative and give something for your team […]
Making Work More Meaningful Through Process Improvement
Once your people find meaning in their work, everything else will follow. According to research, employees who find their work meaningful perform 33% better, are 75% more committed to their company, and are 45% less likely to find a job elsewhere. What makes work meaningful? While the idea of meaningfulness may vary from one person […]
