The Transformative Mindset: From “People Problem” to “Process Problem”
One of the most powerful insights from our recent Ops Edge course was this: what looks like a “people problem” is almost always a “process problem.” This simple but transformative shift completely changes how leaders diagnose challenges, investigate issues, and drive improvements. Why Blame Doesn’t Work It’s easy to assume operational inefficiencies, missed deadlines, or […]
The Ops Edge Community for Leaders
When I launched the 12-week Ops Edge Academy, I knew the frameworks would create impact. But what truly stood out wasn’t just the content—it was the community. The conversations. The accountability. The “Oh my gosh, I thought I was the only one” moments. That’s where the real transformation happened. And here’s the exciting part: you […]
The Importance of Training Development for Process Improvement
Process improvement is not a one-time event. It requires a continuous cycle of learning, feedback, and iteration. A key component in this ongoing journey is effective training development. Training helps individuals and teams understand the processes they need to follow, the reasons behind them, and how they contribute to the overall goals of the organization. […]
Celebrating 100 Episodes (and 3 Years!) of the UNprofessional Podcast!
✨🥂Three cheers for hitting 100 episodes and three years of unscripted, insightful conversations on the UNprofessional Podcast!!! 🥳🎉 We couldn’t have done it without your support, so a huge thank you to all of you for listening. For the past 100 episodes, we’ve covered everything from process improvement to business growth to company culture to […]
Celebrating 2.5 Years of the UNprofessional Podcast: Revisiting Our Favorite Episodes
To celebrate our two-and-a-half-years of the UNprofessional podcast, I am delighted to share with you the top three episodes from the past six months. If you’ve been enjoying the blog, I can assure you that you’ll find these episodes even more engaging and insightful. 💡How to identify problems in your processes In this episode, I […]
Celebrating the 2nd Anniversary of UNprofessional: Revisiting Our Top 3 Episodes
30 countries.🌎 80 episodes. 🎧Two wonderful years. 🥂I couldn’t be more grateful to all of you who actively listen to and support the UNprofessional podcast. In celebration of the second-year anniversary🎉 of the podcast, we’re sharing our top three episodes in 2022. It was a pleasure sharing a conversation with these three amazing human […]
Happy 1 ½ Year Anniversary! Highlights from the Past Six Months of the UNprofessional Podcast
It’s been a year and a half ✨? since we launched the first episode of the UNprofessional podcast. With 60+ episodes to date and downloads in 44 states ? and over 30 countries ?, our UNprofessional community has come a long way. In celebration of our year and a half anniversary, we’re sharing some highlights […]
My Commencement Speech to Elon’s Class of 2022: The Whole Experience
Being chosen by my alma mater, Elon University, to address the graduating class of 2022 was undoubtedly one of the most honorable moments I’ve ever been gifted with. This wasn’t part of my vision board, and I never even thought of it as a possibility. I’ve given so many speeches in my career, but this […]
Why I Don’t Use Clichés and Buzzwords
One of the principles I live by is to not speak using clichés and buzzwords. The definition of the word cliché itself will give you an idea of why effective speakers and savvy writers avoid them. A cliché is something that’s become so overused that it has lost its ingenuity and impact. And as a […]
How I Spent The 4 Months Preparing for A Commencement Address
I’ve been invited by Elon University to give a commencement address. This is something I never expected. I haven’t even thought of it as a possibility. I am an achiever. I relentlessly go after my dreams and have fulfilled most of them, but this is different. This is not something you pursue or chase after. […]
