In the first part of the blog series, we talked about sustaining the process by giving it time to breathe. This time I’ll be sharing with you the second piece of step 7 of the PDCA process: monitoring results. In this phase, we are assessing whether the countermeasures we’ve developed effectively address the problems identified earlier. Think of it as a checkpoint to ensure that the changes made are genuinely impactful and aligned with the actual issues.
This evaluation involves revisiting step two (identifying Problems) and step four (identifying Countermeasures) of the PDCA process. Did the changes we implemented truly target the real problem we aimed to solve? It’s an essential aspect that validates the integrity of our process improvement journey.
Navigating the Post-Go-Live Phase: Observing the Ripples of Change
Imagine you’ve gone live with a revamped operation on September 1, 2023. You’ve introduced 40 changes, impacting 35% of the overall operation. In the aftermath of this transformation, the landscape shifts. You’ve shaken the boat, and now everyone on board is adjusting to the new waves. This phase involves a learning curve, with employees grappling with questions, resistance, and curiosity.
This period, typically spanning two to four weeks, is a critical observation window. It’s not about enforcing compliance but about recognizing the spectrum of reactions, from enthusiasm to resistance. Step seven, aptly named Check, plays a vital role in this phase. It’s an embodiment of servant leadership, where the focus shifts from our ideas to bridging gaps in understanding.
Fostering a Culture of Process Improvement
Step seven thrives on nurturing a culture of improvement. It’s about recognizing that each individual reacts uniquely to change. Some may struggle due to being legacy employees who don’t want to change, while others might be new hires who were trained differently. The art lies in identifying those who need support and understanding the diverse reasons behind their challenges.
This phase is also an incubator for ideas. By encouraging open communication, you empower employees to share their insights. Some may have long-held ideas waiting to be acknowledged. By fostering this culture, you not only improve processes but also demonstrate a commitment to growth and innovation.
Beyond Observation: Tactical Strategies for Success
Bridging the understanding gap requires more than observation. It calls for responsive actions. One such tactic is follow-up training. This step rectifies gaps in training that may have been overlooked during the initial process. Whether it’s a missed topic or a specific group of employees that needs further guidance, follow-up training ensures comprehensive knowledge transfer.
Amidst this, it’s crucial to avoid the rush. While efficiency is valued, quality training takes precedence. Rushed training can lead to missed opportunities and confusion. Instead, allocate the necessary time for effective knowledge dissemination.
Observe, Listen, And Serve
In the PDCA process, step seven marks a phase of stabilization, observation, and adaptation. By monitoring results, identifying gaps, and addressing them with follow-up training, you steer your organization toward sustainable excellence. Remember, it’s not about achieving perfection but about fostering a culture of continuous improvement.
Stay tuned for another blog series about step eight of the PDCA process – standardizing successful processes. Step eight, much like step seven, reveals a critical piece that often eludes many organizations.
In love and respect,
Hilary Corna
