A few days ago, I sent a message to my team with the subject line: “We have a problem.”
We’d just sent out an email about our upcoming free training—and the links didn’t work. Cue the scramble. We fixed it quickly, sent a corrected version, and then took a hard look at our internal process to make sure it doesn’t happen again.
Mistakes like this are humbling. But they’re also exactly why we believe so deeply in process improvement. No matter how experienced your team is or how big your business becomes—$2M, $10M, $100M, even $1B—you’re never done improving how you operate.
So if you’ve ever felt like you’re “too far along” to still be refining your systems, you’re not alone—and you’re not wrong. You’re just doing the work.
To support you in that, we’ve pulled together some of our best new resources on process improvement—the same tools we use in our own business. My hope is that they help you avoid a “we have a problem” moment of your own, and instead, find more ease and success in your day-to-day.
This is our guide to creating seamless handoffs cross-functionally—it’s packed with practical tips to help you reduce miscommunication across departments, clarify roles, and keep things moving without the constant back-and-forth.
Take it a step further: You can’t fix what you don’t fully see. In this podcast episode, we introduce the Goods & Information Flow—the go-to tool for mapping out your processes and uncovering blind spots across departments. It’s the foundation for everything, and often, the first step that gets overlooked.
Not sure where to start when reviewing your processes? This simple tool will help you spot inefficiencies, bottlenecks, and breakdowns in your operations. Use it to get clear on what’s working, what’s not, and where to focus next.
Take it a step further: Everyone can see the symptoms, but what’s causing them? Tune in here to learn how to identify the real problems in your processes, so you’re solving the right thing every time.
- Join Our Free Training: 60 Minutes to Process Excellence
Discover 3 proven tools that will help you build a more efficient, high-impact ops team. In just one hour, you’ll gain actionable insights to streamline your processes, boost team productivity, and lay the foundation for sustainable growth. 👉 Save your seat and unlock the tools for process excellence!
Take it a step further: Most teams jump straight to action—but that’s where things fall apart. In this episode, I break down the PDCA cycle (Plan-Do-Check-Act), the same iterative approach Toyota used to build continuous improvement into their culture. Whether you’re just getting started or refining what you’ve already built, PDCA keeps your changes grounded, intentional, and effective.
Want to Work With Us?
The Ops Edge Academy & Certification
We have just 3 spots left and won’t be holding the program live again 2026! If you’re ready to cut through inefficiencies and build real, actionable processes without chaos, this is for you.
In this 12-week course, I’ll personally guide you step-by-step to develop the core processes your company needs to scale sustainably. Here’s what you’ll master:
- Identifying and eliminating operational waste that’s holding you back.
- Creating efficient workflows that drive consistency and productivity.
- Implementing scalable systems so your business can grow without sacrificing quality.
📌The price will increase next time so do not miss out on the chance to be in the inaugural cohort. If you’ve been waiting for the right moment, this is it. Sign up now!
If you have some questions, book a call here.
In your service,
Hilary Corna
