Why Most CX Change Initiatives Fail and How to Avoid Them
Investing in CX change initiatives can significantly increase revenue, as most customers are willing to pay more for a great experience, if it’s done right. According to a Walker study, customer experience (CX) will surpass price and product as the key brand differentiator by the end of this year. However, CX change initiatives have a […]
How the Hustle Affects Our Health And Sleep
We have hustled so hard that we have to do extensive million-dollar research studies to prove to ourselves as busy business people the degree of how important sleep is—so much so that bestselling books are being written about these simple age-old concepts. A recent study from the NIH is nearly finished in proving that sleep protects people […]
3 Ways to Minimize Distractions in the Morning
“Time is non-refundable, use it with intention.” Here are three ways I adapted my habits to be more productive in the morning. Download the Momentum Chrome Extension This is a browser extension that replaces your home page from google.com to a different beautiful photo from around the world every day. There is a prompt that […]
Employees: The (Often) Forgotten Foundation of Business
When we think of the face of a company, we think about founders and CEOs. Although they are the few who receive recognition, all the employees who keep the companies running are the ones who make the difference. These employees are easily forgotten, and that is due to the dehumanizing processes that affect business today. […]
Myth: Emotions Are Weak in Business
We used to think that people were strong when they showed no emotions or “weaknesses”—as if people were flawless and never made mistakes. Now, we are in a different era, the Human Era, where we have nearly done a complete 180 from that old way of thinking. In this Human Era, strong leaders are characterized […]
Why Loyalty Is Not Dead: The Answer to Understanding Your Employees
Employee needs and wants are changing at a more turbulent rate, and it’s hard to keep up. Companies in this Human Era can do their part by becoming more conscious of how to improve their employees’ experience at work by humanizing business. There are so many success stories out there about people loving their jobs, […]
The Unforeseen Impact of the Disgruntled Employee
All companies hire people with hopes of them having a great experience while improving the company with their skills and abilities. However, when things go south, there are a number of things to consider preparing for that will require your attention. With the rise in social media comes the ability to voice one’s opinion to society. When […]
3 Concepts to Help Transition Your Career Focus
Change isn’t easy, especially when you decide that it’s time to revise some aspect of your own life. To successfully refocus a business, one needs to change the way they think about their industry, and that is what I am attempting to do today. Blogging about this topic is just one way for me to […]
