Reimagine the Restart Part 1: A message of hope for you and your teams
We are in the belly of COVID. This is a three part series on what our current state tells us about society and where we go from here. Reimagine the Restart Part 1: What COVID-19 tells us about about society (A message of hope for you and your teams) As we move into the weekend, […]
The Psychological Impact of COVID-19 – How to protect the mental health of yourself and your team
“Health is the only thing one truly has.” This was the saying of which my former boss at Toyota Motor Asia Pacific would consistently remind me while facing the 2008 financial crisis. Despite all of the challenges facing us, we continued to find relief in our mantra, and twelve years later, the phrase still rings […]
Is Your Business Ready for a Post-Pandemic World? 3 Strategies to Ramp Up for the Turn of COVID
We are in the second quarter of 2020 now, and I suspect that what you thought 2020 would look like at this point in the year is quite different from reality. You are not alone. All of our original plans have been wiped clean. Most likely, the change implemented in your business has sped up […]
Step 1 to Saving Your Business: Stop Sending Inhumane Emails
Have you been cringing at the emails recently? I sure have. I recently received an email asking me to start an investment– which is clearly not happening right now. I’ve started to notice the types of emails I’m receiving. There are people creating canned responses to the crisis and sounding like a robot, or people […]
Why Most CX Change Initiatives Fail and How to Avoid Them
Investing in CX change initiatives can significantly increase revenue, as most customers are willing to pay more for a great experience, if it’s done right. According to a Walker study, customer experience (CX) will surpass price and product as the key brand differentiator by the end of this year. However, CX change initiatives have a […]
