Last week, we hosted a free live training: 60 Minutes to Process Excellence.
And I’ll be real—I was nervous.
I’m used to my 1:1 clients being thrilled. I’ve delivered keynotes to hundreds. But this felt different.
When you offer something for free, it’s easy to default to pressure, gimmicks, or promises you can’t keep. But we’re not here for that.
We lead with value. We teach what works. We show—not sell—how to build the kind of operations that can actually scale.
That’s the same way we approach process improvement:
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Design for quality first
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Lead with excellence
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Deliver consistently
That’s how you create excellence.
That’s how you become known for something.
And that’s why we’re launching our first-ever certification program: The Ops Edge Academy. It’s based on the method I developed after my time with Toyota, and it’s for service-based businesses ready to lead with process.
Get the details on Ops Edge Academy »
Breakthroughs from the Training
The feedback that came in after… it was something else.
Here are just a few breakthroughs shared by attendees:
One reflection that moved us all:
“People will only take process as seriously as we take it.” I wrote: We = Leadership Team.
My conversation with ** changed after your call. She believes in this work so strongly—and she’s been held back by one leader who doesn’t. I realized: I have to be the one who protects the standard. I’m not letting one person undo everything we’ve built.
Although that was not at all what I thought I would get out of the call yesterday, I was looking for something magical to get me back on track as it has been a very rough 6ish months. It was exactly what I needed to get through my 7 why’s this last release feels like failure. It was what I needed to see it was not failure; it was the bump in the road that takes up to the next step. Thank you!! Thank you for being what I needed to keep moving forward!
Another attendee shared this:
“The process-driven approach really resonates with me. I’ve always managed that way, but the way you framed it helped me articulate and validate what I’ve been doing intuitively.”
“The prioritization matrix alone was a game-changer—I’ve used them for product decisions but never thought to apply it at the process level.”
Our Go-To Tools (That You Can Use Too)
A couple tools we walked through during the session that might be exactly what you need right now:
20-Point Audit Checklist for Strong Processes Our favorite checklist for finding weak points before they become full-blown fires.
Streamlining Handoffs This is where most processes break down. This quick tool helps you see why—and what to fix.
Want to Work With Us?
There is literally one spot left in this round of The Ops Edge Academy.
This is the only live-run we’re doing in 2025.
The price is going up next time.
And cart closes May 2nd.
If your team is growing fast and your operations are feeling the strain, this is the program that helps you build systems to support that growth—instead of fighting it.
Final chance! Grab the last spot.
Don’t wait. You’ll be building systems either way. Might as well make them great.
In your service,
Hilary
