Building Accountability In Process Improvement: Teaching People How To Build A Process
We’re concluding this month’s blog series on building accountability with what every leader should know when doing process improvement—teaching people how to build a process. Teach people to build, not just follow In process improvement, you are not just giving people a checklist and telling them to follow it. You are educating them on why […]
Building Accountability In Process Improvement: Listening And Serving Your People Better
There’s a misnomer that once you’ve rolled out your newly improved processes you’re done. You can now wash your hands of them. But as I always say, operations is designed to be indefinite. It never ends. Building accountability in process improvement is the same. It requires continually listening to your employees until you have a […]
Building Accountability In Process Improvement: How To Reinforce Changes In The Workplace
In our previous blog, we discussed the importance of setting realistic importance in building accountability in process improvement. Another crucial part of building accountability is to positively reinforce changes. If you want people to take ownership of your processes, they have to be motivated to do it. According to the authors of Applied Behavior […]
2 of the Biggest Mistakes Organizations Make When Doing Process Improvement
Process improvement can be boring and tedious, but it doesn’t have to be. Oftentimes, it is only due to misconceptions and mistakes organizations make when doing it. But once myths are dispelled and mistakes are avoided, I can guarantee you and your people would enjoy the “process” 😀. This is the first part of […]
Do your processes make your employees hate their jobs?
Organizations often focus on reducing costs and increasing profitability and efficiency when designing a process. In short, it’s all about what the company can gain from the process, even to the detriment of the people who are actually going through the process. Here are ways your processes are hurting your employees: Treating operations like […]
Celebrating the 2nd Anniversary of UNprofessional: Revisiting Our Top 3 Episodes
30 countries.🌎 80 episodes. 🎧Two wonderful years. 🥂I couldn’t be more grateful to all of you who actively listen to and support the UNprofessional podcast. In celebration of the second-year anniversary🎉 of the podcast, we’re sharing our top three episodes in 2022. It was a pleasure sharing a conversation with these three amazing human […]
How to Build Recession-Proof Processes
History tells us that while recessions are painful, they are a normal part of the business cycle. Since World War II, the United States has survived 13 economic recessions. The question is not whether it will happen again: it is whether your organization is prepared for when recession happens. Here are three ways you […]
3 Leadership Trends for 2023
The COVID-19 pandemic has redefined the way we work—flexible work is here to stay. The year 2022 was also a game-changer with the Great Resignation giving employees the upper hand in the job market. The leader-employee dynamic has been redefined. On top of that, people’s priorities have changed. As more generations enter the workforce, they […]
Why a Great Product Is Not Enough
You have a great product, and you know how to sell. Unfortunately, a great product alone and knowing how to sell it do not guarantee success in business. A study from the Journal of Marketing Research reveals that of almost 9,000 new products that achieved wide distribution at a national retailer, only 40% of them […]
Capacity Creation: Why It Matters to Your Business In 2023 And Beyond
When people ask me what I do for work, my short answer is this: I work with CEOs to transform their processes so they can create capacity to scale. Why is capacity creation important to your business? No matter what your goals are as a company, none can be achieved and sustained […]
