Capacity Creation: Why It Matters to Your Business In 2023 And Beyond
When people ask me what I do for work, my short answer is this: I work with CEOs to transform their processes so they can create capacity to scale. Why is capacity creation important to your business? No matter what your goals are as a company, none can be achieved and sustained […]
Cold, Heartless and Sterile: How a Poorly Designed Process Hurts Your Customers
Cold. Heartless. Sterile. CHS. This is an acronym I use with all my clients to describe poorly designed processes. Oftentimes the biggest mistake I see companies make is that they design processes that are good for the company but not good for the customers. The company may reduce costs and increase its profitability, but […]
4 Ways Process Improvement Creates Better Experiences at Work
When we think about the benefits of process improvement, it’s always about increased productivity, reduced waste/cost and better quality. However, what really makes this work great is its ability to create a better work experience for everyone in the organization. Process improvement creates a culture of doing things the right way at the right time […]
Do you have to be serious to gain respect at work?
Business requires serious work, but it doesn’t have to be miserable. Whether you want to bring fun into your workplace is a choice, but the deeper layer of why people are afraid to have fun at work is the belief that you can only garner respect in the workplace when you are serious… and if […]
People Over Process: Put Your People First and Watch Your Processes Improve
A well-designed process always starts with how you improve the lives of the people experiencing the process, both the employee and the customer. The company then benefits as a result. People make it possible for a business to run. Some companies, however, still think that operations are like robots… but they aren’t. It’s the people […]
Avoid Burnout: Stop Multitasking and Wearing Multiple Hats at Work
Wearing many hats in the workplace has become a norm. In a study done by ZenBusiness, more than 90% of respondents reported having at least some experience with performing tasks outside their designated role, and only 21% reported such an occurrence was rare. Some companies think that by making their employees juggle multiple roles they […]
How Too Much Change Can Frustrate Your Employees and Culture
Change is necessary. A business that fails to change will lose its influence in the industry by falling behind its competition and driving away customers. According to research by Gartner, companies on average have gone through five organization-wide changes from 2017 to 2020. When change initiatives are implemented properly, they lead to success. On the […]
How Process Can Be Used to Streamline and Optimize Sales
It’s a misnomer that sales can’t be standardized. Salespeople aren’t usually expected to follow a structure in their day-to-day jobs. Who cares about routines when what matters is the result (closing deals and bringing in revenues), right? Most salespeople don’t want to be standardized until they realize its power in generating sales. Based on a […]
Standardizing Your Processes: The Key to Long-Term Success
Standardizing processes may sound intimidating. Some may paint a negative picture in their heads of people being forced to work like machines to ensure efficiency and maximize productivity, but this is not what standardization looks like. First of all, a standard exists not to control: A standard exists to ensure the same level of quality […]
Changing When There’s Nothing Wrong: Benefits of Continuous Improvement in Business
Most companies only change when an issue surfaces, but people do not like to change when there is chaos. No one wants to deal with change when there are fire drills everywhere. Don’t wait until something’s wrong to change. Toyota is the number one car manufacturer selling nearly 10.5 million vehicles in 2021 because they […]
