Business doesn’t have to be boring. The same thing goes with process improvement. Most of the time processes are such a buzzkill because it’s usually coming from a place of problems. But if we rally behind the positives, processes can be fun and exciting. They can be creative, innovative and give something for your team to rally behind. Here’s how:
Start by defining the ideal state of your organization
Process improvement is not just about improving efficiencies, driving quality, or improving profitability. We can also have fun talking about the future…
- What’s possible with onboarding?
- What’s possible with your sales prospecting process?
- How do we achieve your BHAG?
Instead of constantly seeing processes as having to always fix something which makes us feel like we’re never good enough, you focus on designing the ideal state of your organization. A place where your employees feel loved and excited to work…where your customers are referring their family and friends and talking about you online without you having to ask them.
Start by defining your ideal state and design processes that create that. As you go, you solve problems along the way. It’s about aligning towards this exciting ideal state that is missed the most in all process work.
Make it a team effort
Now that you have defined your ideal state. The next step is to create your processes together. Encourage employees to work together as a team on process improvement projects. This can help to build camaraderie and a sense of shared accomplishment. Implement process improvement in your company as a whole–one team alignment. Instead of operating per department, change as one.
Celebrating and acknowledging success in process improvement is important to recognize the hard work and achievements of employees, and to create a culture of continuous improvement.
- Recognize and reward employees: Recognize and reward employees who have made significant contributions to the process improvement initiative. This can include bonuses, promotions, or public recognition.
- Hold a celebration event: Host a celebration event, such as a party or gathering, to acknowledge the success of the process improvement initiative.
- Share success stories: Share success stories and testimonials from employees and customers about the positive impact of the process improvement initiative.
- Communicate progress and results: Communicate progress and results of the process improvement initiative to all employees and stakeholders, including customers and shareholders.
Keep in mind that…
Process improvement is not just about achieving specific goals such as cutting costs, reducing variability, and increasing profitability and productivity. It’s also about creating a culture of continuous improvement, learning, and experimentation. Making it fun will help employees to be more engaged, motivated, and open to change.
In love and respect,