Capacity Creation: Why It Matters to Your Business In 2023 And Beyond
January 10, 2023
When people ask me what I do for work, my short answer is this: I work with CEOs to transform their processes so they
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Cold, Heartless and Sterile: How a Poorly Designed Process Hurts Your Customers
January 3, 2023
Cold. Heartless. Sterile. CHS. This is an acronym I use with all my clients to describe poorly designed processes. Oftentimes the biggest mistake I
4 Ways Process Improvement Creates Better Experiences at Work
December 20, 2022
When we think about the benefits of process improvement, it’s always about increased productivity, reduced waste/cost and better quality. However, what really makes this work
Do you have to be serious to gain respect at work?
December 13, 2022
Business requires serious work, but it doesn’t have to be miserable. Whether you want to bring fun into your workplace is a choice, but the
People Over Process: Put Your People First and Watch Your Processes Improve
December 6, 2022
A well-designed process always starts with how you improve the lives of the people experiencing the process, both the employee and the customer. The company
Avoid Burnout: Stop Multitasking and Wearing Multiple Hats at Work
November 29, 2022
Wearing many hats in the workplace has become a norm. In a study done by ZenBusiness, more than 90% of respondents reported having at least
How Too Much Change Can Frustrate Your Employees and Culture
November 22, 2022
Change is necessary. A business that fails to change will lose its influence in the industry by falling behind its competition and driving away customers.
How Process Can Be Used to Streamline and Optimize Sales
November 15, 2022
It’s a misnomer that sales can’t be standardized. Salespeople aren’t usually expected to follow a structure in their day-to-day jobs. Who cares about routines when
Standardizing Your Processes: The Key to Long-Term Success
November 8, 2022
Standardizing processes may sound intimidating. Some may paint a negative picture in their heads of people being forced to work like machines to ensure efficiency
Changing When There’s Nothing Wrong: Benefits of Continuous Improvement in Business
November 1, 2022
Most companies only change when an issue surfaces, but people do not like to change when there is chaos. No one wants to deal with
Investing in the Long Game: Why You Should Focus on Creating Loyal Customers Instead of Acquiring New Ones
October 25, 2022
Customer acquisition is not only expensive, but it’s also one of the hardest parts of running a business. While every company needs to acquire new
The Human Awards: Making Employee Recognition More Fun and More Human
October 18, 2022
It’s no secret that employee recognition matters. According to research conducted by Gallup and Workhuman, 77% of employees who feel they receive the right amount
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