Cultivating Empathy in the Workplace
October 1, 2020
Empathy makes a productive workplace where employees are honest, transparent and human. Empathy is critical personally and professionally because it allows us to connect, be
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Why I Don’t Use NPS
September 21, 2020
A single number doesn’t translate to success nor can be used to indicate customer loyalty and experience. It’s exactly why I don’t use (and trust)
How to Be Human in a Remote #WFH World
September 10, 2020
Now, engaging your customers is even more challenging than it was before COVID-19. People are quarantined, forced to work home and avoid gatherings and crowds.
From Robotic to Humanized Marketing, How Your Business Can Adapt to Change
September 3, 2020
“There is nothing personal. It’s just business.” What colder treatment could be farther from this? What if we rephrase it and say, “It’s personal because
How to Develop a Customer Experience that Differentiates in Today’s Digital World
August 25, 2020
August 25, 2020 I recently had a meaningful talk with Matt, the Co-Founder and CEO of Sportiqe. As we had a quick recap of my
What’s the ROI of Caring for Existing Customers
August 14, 2020
As of March 2020, there are 30.7 million small businesses in the U.S. An average of 543,000 new businesses open monthly. With this trend, the
9 Tips to Humanize Your Brand
August 8, 2020
Brands portraying and showing a flat, cold, and passion-less personality fail marketing because people cannot simply connect with or relate to them. They appear unapproachable.
How Humanizing Your Marketing Efforts Can Help Your Company Survive During and After the Pandemic
August 1, 2020
COVID-19 is unlike any other crisis the world has experienced before and the end is nowhere in sight (yet). The uncertainty it brings calls for
How Humanizing a Brand Can Make it Successful
July 23, 2020
A non-humanized company will be a sea of robots even if its products are 10x better than a competitor’s. As early as the 70s, businesses
Is Your Company Keeping Up in the Human-Centric Era?
July 3, 2020
How many times have you been told, “the system won’t let me do that”? Whether over the phone, formerly at airports, or at a brick
The Unforeseen Impact of the Disgruntled Employee
June 12, 2020
Unemployment claims have passed 40 million since the start of the pandemic, with 1.5 million jobless claims added just last week according to the Bureau
What Business Can Learn From Those Who Kneel — It’s Likely Not What You Think
June 6, 2020
Texas is known for having a history of race-related issues. Amidst all of the newsworthy stories over the last couple of weeks, one story stood
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