Losing fluidity and agility is a common concern for service-based companies when standardizing and building expectations around their processes. They are worried that standardization might
The key to a successful process improvement initiative is in its execution. What we normally do in improving a process in business is establish priorities
You cannot run and grow a business relying on your gut. The lack of objectivity in operations can lead to inefficiencies, inconsistency, poor decision-making, lack
A CEO that I used to work with recently said to me that most companies are just pretending to have processes in place. Not because
Most approaches used for process such as Six Sigma and Lean are designed for large-scale manufacturing and don’t meet the needs of service-based businesses. Textbooks
Want to solve 20% of your problems without changing ANYTHING in your business? How valuable would that be to your company? What if I told
Business doesn’t have to be boring. The same thing goes with process improvement. Most of the time processes are such a buzzkill because it’s usually
Once your people find meaning in their work, everything else will follow. According to research, employees who find their work meaningful perform 33% better, are
I hope the first quarter of 2023 has been off to a great start for you. To kick off this second quarter, I’m sharing with
We’re concluding this month’s blog series on building accountability with what every leader should know when doing process improvement—teaching people how to build a process.
There’s a misnomer that once you’ve rolled out your newly improved processes you’re done. You can now wash your hands of them. But as I
In our previous blog, we discussed the importance of setting realistic importance in building accountability in process improvement. Another crucial part of building accountability is
