6 Ways to Involve Customers In Process Improvement Initiatives
March 26, 2024
During my time at Toyota, we always said that process improvement starts with how we improve the lives of the people going through the process:
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Transforming Service-Based Businesses through PDCA Process: Part 3
March 19, 2024
Welcome back to the third and last part of our series on business transformation using the PDCA (Plan-Do-Check-Act) process. In this part, we’ll continue our
Transforming Service-Based Businesses through the PDCA Process (“Do” Phase): Part 2
March 12, 2024
In last week’s blog, I shared with you the first phase of the PDCA process, PLAN, which covers steps 1 through 4. We now arrive
Process Transformation through the PDCA Process in Service-Based Businesses: Part 1
March 5, 2024
Are you ready to explore a powerful methodology for process transformation in service-based businesses? Today, we’re diving into the world of the PDCA (Plan-Do-Check-Act) process
2 Proven Ways to Identify Areas for Process Improvement
February 27, 2024
Process improvement is the ongoing effort to make processes more efficient, effective, and customer-centric. Although it takes some time and careful planning, the results are
How Long Does It Take To See Results From Process Improvement Initiatives?
February 20, 2024
The timeline for seeing results from process improvement initiatives can vary depending on several factors, such as the scope and complexity of your initiative, the
The Benefits of Process Improvement for Service-Oriented Businesses
February 13, 2024
Without strong processes, customers will leave you. Through process improvement, you can create strong processes that can lead to improved customer satisfaction, increased profitability, and
Your Ideas, Your Course: Process Improvement Course Update!
February 6, 2024
We’re back with a big thank you for the response to our survey last month. Your ideas are pouring in, and we’re already getting a
Process Improvement Trends Report 2024
January 30, 2024
In 2024, two big things matter most for business operations: efficiency and empathy. Companies are focusing on strategies that prioritize customer satisfaction while pursuing operational
Celebrating 100 Episodes (and 3 Years!) of the UNprofessional Podcast!
January 23, 2024
✨🥂Three cheers for hitting 100 episodes and three years of unscripted, insightful conversations on the UNprofessional Podcast!!! 🥳🎉 We couldn’t have done it without your
How to Ensure That Your Process Improvement Initiatives Align With Your Organization’s Goals
January 17, 2024
Aligning process improvement initiatives with organizational goals is crucial for ensuring that the efforts and resources invested in process improvement are not wasted. It also
We’re Building a Course on Process… and We Want You In!
January 9, 2024
We’re busy brewing up something special here, and we want you to be a part of it. We’re crafting a brand new course all about
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