“Health is the only thing one truly has.” This was the saying of which my former boss at Toyota Motor Asia Pacific would consistently remind
We are in the second quarter of 2020 now, and I suspect that what you thought 2020 would look like at this point in the
When the 2008 financial crisis hit its peak, Toyota was experiencing one of the worst markets in the history of the company and was expecting
Have you been cringing at the emails recently? I sure have. I recently received an email asking me to start an investment– which is clearly
Investing in CX change initiatives can significantly increase revenue, as most customers are willing to pay more for a great experience, if it’s done right.
We have hustled so hard that we have to do extensive million-dollar research studies to prove to ourselves as busy business people the degree of
“Time is non-refundable, use it with intention.” Here are three ways I adapted my habits to be more productive in the morning. Download the Momentum
When we think of the face of a company, we think about founders and CEOs. Although they are the few who receive recognition, all the
We used to think that people were strong when they showed no emotions or “weaknesses”—as if people were flawless and never made mistakes. Now, we
Employee needs and wants are changing at a more turbulent rate, and it’s hard to keep up. Companies in this Human Era can do their
All companies hire people with hopes of them having a great experience while improving the company with their skills and abilities. However, when things go
How businesses lose female customers by still selling based on old-school selling tactics that consumers have become increasingly aware of “Follow” at the top of
