COVID-19 continues to bring businesses uncertainty. Unfortunately, this pandemic has yet to end. It is why businesses, including yours, must not delay or slow down
HUMANIZE. It means giving something human characteristics. “What does it mean, exactly, to humanize a business?” I’ve been asked this question several times. It’s sometimes
Human skills are vital to the success of an organization or company, based on the World Economic Forum 2018 Jobs report. In addition, LinkedIn
Want to know how to reflect on the New Year with your team in a human way? Check out these reflection activities that can build
When I traveled and delivered keynotes, I thought I had to portray myself as older and less feminine in order to be more credible and
Do you find yourself asking the same questions every time you log in to another Zoom meeting? It’s easy to fall into a routine, whether
Tracking and recording customer data can personalize marketing and help you craft unique communications based on customer demographic and shopping behavior. What’s far less understood
Increased customer loyalty and satisfaction, recommendations, positive reviews, and brand ambassadors – these are a few tremendous benefits that represent why you should invest in
The culture of caring is a happy practice that makes and retains happy employees and customers. [Know that how you treat your people and why
Empathy makes a productive workplace where employees are honest, transparent and human. Empathy is critical personally and professionally because it allows us to connect, be
A single number doesn’t translate to success nor can be used to indicate customer loyalty and experience. It’s exactly why I don’t use (and trust)
Now, engaging your customers is even more challenging than it was before COVID-19. People are quarantined, forced to work home and avoid gatherings and crowds.
