Yesterday’s AWS outage stopped the internet in its tracks. Websites went dark. Apps crashed. Critical services went offline. Even some of the biggest names in
Let’s talk about something uncomfortable. Not the chaos of unaligned teams. Not broken processes. But something that creeps in quietly—burnout disguised as high performance. I’ve
How many times have we witnessed a new process “launch” with little more than a brief email announcement—only to see it flounder amidst confusion and
One of the most powerful insights from our recent Ops Edge course was this: what looks like a “people problem” is almost always a “process
When I launched the 12-week Ops Edge Academy, I knew the frameworks would create impact. But what truly stood out wasn’t just the content—it was
Every growing business eventually hits the same wall: your systems don’t scale as fast as your sales. Processes that once worked when you were small
The last quarter of the year can feel like both a sprint and a marathon. You’re closing out projects, pushing to hit revenue targets, and
We’ve all been taught that going above and beyond is good business. It’s baked into how we show up for customers: be generous, be thorough,
In operations, there’s nothing quite like the rush of launching a new process. After weeks, sometimes months of careful planning, building systems, and training teams,
If you’re constantly fighting fires, chasing down the latest urgent issue, and feeling like every process change collapses halfway through—you’re not alone. I’ve seen this
Most process content is dry and overwhelming. This isn’t that. I created this series in the UNProfessional podcast to help you actually apply the PDCA
Many teams face resistance when adopting new processes. You’ve mapped every step and trained your team, but two weeks later, people are still doing things
