How to Prepare for Q4 (and Finish the Year Like a Pro)
September 9, 2025
The last quarter of the year can feel like both a sprint and a marathon. You’re closing out projects, pushing to hit revenue targets, and
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The Cost of Over-Delivering: When More Isn’t Better
September 3, 2025
We’ve all been taught that going above and beyond is good business. It’s baked into how we show up for customers: be generous, be thorough,
Embracing the Stabilization Period for Lasting Change
August 26, 2025
In operations, there’s nothing quite like the rush of launching a new process. After weeks, sometimes months of careful planning, building systems, and training teams,
Stop Chasing Chaos: How to Build Sustainable Change
August 19, 2025
If you’re constantly fighting fires, chasing down the latest urgent issue, and feeling like every process change collapses halfway through—you’re not alone. I’ve seen this
10 Podcasts to Transform Your Process Mindset
August 12, 2025
Most process content is dry and overwhelming. This isn’t that. I created this series in the UNProfessional podcast to help you actually apply the PDCA
The Real Reason Your Processes Aren’t Sticking
August 5, 2025
Many teams face resistance when adopting new processes. You’ve mapped every step and trained your team, but two weeks later, people are still doing things
The Ops Edge Academy: Halfway to Process Mastery
July 29, 2025
We’re halfway through the first-ever round of The Ops Edge Academy—and I have to say: this group is crushing it. Want in on the next
Why Smart Teams Stall Decision-making (and How to Fix It)
July 22, 2025
Here’s something I see all the time: A team that’s smart, committed, and motivated, but constantly waiting on decisions. It’s not a leadership problem. It’s
How Process Improvement Drives Customer Satisfaction
July 15, 2025
Here’s a hard truth a lot of businesses miss: Customers don’t leave because of your product. They leave because of how it’s delivered. If your
Improve Team Collaboration & Handoffs with Process Improvement
July 8, 2025
Miscommunication isn’t just annoying—it’s expensive. And if your team struggles with dropped balls or clunky handoffs, you’re not alone. Start here: 👉 Download this free
Fix the Right Thing: Prioritizing Process Improvements for Maximum Impact
July 1, 2025
It’s not unusual for companies I work with to come to me with a list of 50 process problems. I get it. When you finally
The Importance of Training Development for Process Improvement
June 25, 2025
Process improvement is not a one-time event. It requires a continuous cycle of learning, feedback, and iteration. A key component in this ongoing journey is
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