The High Performance Trap
October 14, 2025
Let’s talk about something uncomfortable. Not the chaos of unaligned teams. Not broken processes. But something that creeps in quietly—burnout disguised as high performance. I’ve
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Communication & Training for Process Adoption
October 7, 2025
How many times have we witnessed a new process “launch” with little more than a brief email announcement—only to see it flounder amidst confusion and
The Transformative Mindset: From “People Problem” to “Process Problem”
September 30, 2025
One of the most powerful insights from our recent Ops Edge course was this: what looks like a “people problem” is almost always a “process
The Ops Edge Community for Leaders
September 23, 2025
When I launched the 12-week Ops Edge Academy, I knew the frameworks would create impact. But what truly stood out wasn’t just the content—it was
Why Many Growing Businesses Leak Margin—and How to Fix It
September 16, 2025
Every growing business eventually hits the same wall: your systems don’t scale as fast as your sales. Processes that once worked when you were small
How to Prepare for Q4 (and Finish the Year Like a Pro)
September 9, 2025
The last quarter of the year can feel like both a sprint and a marathon. You’re closing out projects, pushing to hit revenue targets, and
The Cost of Over-Delivering: When More Isn’t Better
September 3, 2025
We’ve all been taught that going above and beyond is good business. It’s baked into how we show up for customers: be generous, be thorough,
Embracing the Stabilization Period for Lasting Change
August 26, 2025
In operations, there’s nothing quite like the rush of launching a new process. After weeks, sometimes months of careful planning, building systems, and training teams,
Stop Chasing Chaos: How to Build Sustainable Change
August 19, 2025
If you’re constantly fighting fires, chasing down the latest urgent issue, and feeling like every process change collapses halfway through—you’re not alone. I’ve seen this
10 Podcasts to Transform Your Process Mindset
August 12, 2025
Most process content is dry and overwhelming. This isn’t that. I created this series in the UNProfessional podcast to help you actually apply the PDCA
The Real Reason Your Processes Aren’t Sticking
August 5, 2025
Many teams face resistance when adopting new processes. You’ve mapped every step and trained your team, but two weeks later, people are still doing things
The Ops Edge Academy: Halfway to Process Mastery
July 29, 2025
We’re halfway through the first-ever round of The Ops Edge Academy—and I have to say: this group is crushing it. Want in on the next
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