Why You Don’t Need Customer Journey Mapping
May 9, 2023
A CEO that I used to work with recently said to me that most companies are just pretending to have processes in place. Not because
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Process Improvement for Service-Based Businesses
May 2, 2023
Most approaches used for process such as Six Sigma and Lean are designed for large-scale manufacturing and don’t meet the needs of service-based businesses. Textbooks
Learn How to Solve 20% of Your Problems in 2 Days
April 25, 2023
Want to solve 20% of your problems without changing ANYTHING in your business? How valuable would that be to your company? What if I told
How To Make Process Improvement Fun
April 18, 2023
Business doesn’t have to be boring. The same thing goes with process improvement. Most of the time processes are such a buzzkill because it’s usually
Making Work More Meaningful Through Process Improvement
April 11, 2023
Once your people find meaning in their work, everything else will follow. According to research, employees who find their work meaningful perform 33% better, are
Blog Quarterly Digest – Top 3 Most Popular Blogs of Q1 2023
April 4, 2023
I hope the first quarter of 2023 has been off to a great start for you. To kick off this second quarter, I’m sharing with
Building Accountability In Process Improvement: Teaching People How To Build A Process
March 28, 2023
We’re concluding this month’s blog series on building accountability with what every leader should know when doing process improvement—teaching people how to build a process.
Building Accountability In Process Improvement: Listening And Serving Your People Better
March 21, 2023
There’s a misnomer that once you’ve rolled out your newly improved processes you’re done. You can now wash your hands of them. But as I
Building Accountability In Process Improvement: How To Reinforce Changes In The Workplace
March 14, 2023
In our previous blog, we discussed the importance of setting realistic importance in building accountability in process improvement. Another crucial part of building accountability is
Building Accountability in Process Improvement: Setting Realistic Expectations
March 7, 2023
One of the main concerns most organizations have when doing process improvement is how to make sure the changes made are being followed. Building accountability
Debunking Myths About Process Improvement
February 28, 2023
No one teaches you how to do process in undergrad and business school. No wonder there are lots of misconceptions about process improvement. When
2 of the Biggest Mistakes Organizations Make When Doing Process Improvement
February 21, 2023
Process improvement can be boring and tedious, but it doesn’t have to be. Oftentimes, it is only due to misconceptions and mistakes organizations make when
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