Does the office feel chaotic? If so, listen up.  It’s quite common that when I start working with a client that the initial energy of

Losing fluidity and agility is a common concern for service-based companies when standardizing and building expectations around their processes. They are worried that standardization might

The key to a successful process improvement initiative is in its execution. What we normally do in improving a process in business is establish priorities

You cannot run and grow a business relying on your gut. The lack of objectivity in operations can lead to inefficiencies, inconsistency, poor decision-making, lack

A CEO that I used to work with recently said to me that most companies are just pretending to have processes in place. Not because