How to Decrease Role Ambiguity and Boost Your Team’s Performance
October 12, 2022
Poor performance is not always the fault of an employee. When someone is not doing what they’re supposed to be doing or didn’t follow a
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How to Increase Process Predictability in Your Business
October 4, 2022
Being agile is considered a positive trait in business. In fact, based on the Project Management Institute (PMI) and Forbes Insights Report from 2017, 92%
The 5 Questions I Ask My Clients at Their 1-Year Anniversary
September 27, 2022
I have a really fun one-year anniversary call that I do with all my clients. The purpose is to enjoy and celebrate. The purpose is
Top 3 Reasons Why Change Initiatives Fail and How to Make Sure Yours Succeed
September 20, 2022
It’s not what you change: it’s how you change. Even the best initiative will fail if it’s not implemented the right way. Research conducted by
How Creating a Process-Based Culture Builds Customer and Employee Loyalty
September 13, 2022
Building your organizational culture around processes not only improves the efficiency and productivity of your business: creating a process-based culture is what will make your
#1 Root Cause of All Operation Problems and How to Solve It
September 6, 2022
At Toyota, I drew the conclusion that the number one root cause of all operation problems always comes down to the same thing. ? Someone
What is One-Team Alignment and Why Does it Matter
August 30, 2022
While Eastern culture places emphasis on teamwork and culture, Western culture values individualism. Employees are encouraged to be self-reliant, make decisions and be held accountable
Happy 1 ½ Year Anniversary! Highlights from the Past Six Months of the UNprofessional Podcast
August 23, 2022
It’s been a year and a half ✨? since we launched the first episode of the UNprofessional podcast. With 60+ episodes to date and downloads
How to Build and Maintain a Customer-for-Life Philosophy in Business
August 16, 2022
If you want a sustainable business, predictable revenue, less costly acquisition engine, and shortened sales cycle and lead times, create a business that lives by
3 Ways to Problem-Solve Without Spending All Your Money
August 9, 2022
When it comes to addressing process problems, people love spending money because it makes them feel like they are doing something valuable. Here’s a classic
How to Create a Process-Based Culture
August 2, 2022
Toyota gets over a million ideas a year from their team members on how to improve their processes. Not all of them are good, and
4 Ways to Bring Fun into Your Workplace
July 26, 2022
Almost every company recognizes the importance of keeping employees happy in order to succeed. However, we rarely associate fun with being successful at work or
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